Frequently Asked Questions
1. When will I get my order?
Wuppos needs 6-9 business days to draw your portrait, 10-14 business days to print it on your chosen product, and shipping is dependent on where you are located. Approximately, 2-3 working weeks.
2. What is your satisfaction guarantee policy?
Wuppos does not offer refunds or returns because of the nature of our custom products but we are happy to re-print your product if it does not match the proof that was e-mailed to you prior to printing it! We just need a photo.
3. Can I change the photo of my pet?
Sure! You can change it within 2 hours of ordering. Send in your photos to firstname.lastname@example.org. If not, there's a $10 fee.
4. Can Wuppos draw all animals?
5. What is the Face Shield policy?
Face shields CANNOT be returned or exchanged. We do not take liability for the product once it leaves the warehouse and is in the hands of the delivery personnel. Please remember, they are a completely separate entity. All products come with a tracking number, if the product is lost, please put through a claim with your post office. Orders cannot be refunded unless there is a printing mishap on our part. If this is the case, please send us a photo.